Frequently Asked Questions
Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.
Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.
There will be a gift card or discount code box at the checkout that the code can be applied to. Please click apply to ensure that the code is applied to your order before you proceed.
Delivery & Returns
We aim to dispatch all orders placed before the order cut off within the same business day! Depending on where you are located and the shipping method you select, the delivery times will vary. If you have purchased during a sale period/new launch please note dispatch times will vary.
We ship all parcels from AUS or USA. Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws. We recommend contacting your local customs office for more info on customs charges for your country.
Unfortunately all sale items are considered final sale. Please refer to our returns policy for more information.
Once your order has arrived back at our warehouse, please allow up to 2-5 business days for your return to be processed. You will receive an email once this has been processed.
Please note that during peak sale periods and public holidays our turnaround time for processing returns may increase.
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.